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Andre Rizzo
Founder & Lead Developer
AI··6 min read
AI agents for Italian SMBs: where to actually start
No hype: 3 AI agent use cases that pay back within 6 months.
Three cases show measurable ROI almost every time.
1. Internal RAG KB
Cuts info-search time by 40-60%. Setup 2-3 weeks. €6-12k + €200-500/month.
2. Email/ticket classification
>90% accuracy. Direct impact on CS lead time.
3. Recurring report automation
LLM + Make/n8n. Marginal cost zero at scale.
Pragmatic advice
6-8 week pilot, clear KPIs.
FAQ
What to start?
Defined process, accessible data, €8-15k pilot, internal lead.
Data safe?
With EU-hosted RAG and no-training clauses, yes.